The information we collect

In order to provide our services, we will need the following types of information from you.

• Personal information: We record your name, email address, phone number, home address, and payment details in order to provide our services. This is essential to our service delivery and we cannot operate without these.
• Project information: We also collect details about home improvement services requested, property details, and project specifications.
• Technical information: Insights into your IP address, browser type, device, and website use might be collected by the website which will be used to improve your browsing experience on the website.

Utilization of cookies

Our website may use cookies and similar technologies to enhance the user experience. You can modify these settings in your browser, but note that this will affect the functionality of the website.

Using your information

We use the information we collect to provide and manage our home improvement services, process transactions securely, communicate with you regarding project updates, and improve our website and customer experience. We will also use your information to comply with legal and regulatory requirements.

Sharing your information

We do not sell, rent, or share your data with third parties except when required by the law or regulatory authorities or with trusted service providers who assist us in service delivery. We might also share your information in case of a business transfer, merger, or acquisition.

Data security

On the website, we use effective and standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, it has to be stated that no online system is entirely secure, and as such, One Up Home Improvements cannot guarantee absolute security of your data.

Your rights

Clients have the right to access, update, or correct their information and request the deletion of their data, which might be subject to legal and contractual obligations. Clients can also opt out of marketing communications at any time.

Third-party links

The One Up Home Improvement website might contain links to other third-party websites and platforms. We are not responsible for the content on these sites nor their privacy practices and encourage you to review their policies in detail.